Privacy Policy

This Privacy Policy explains how Cycle Care processes personal data in connection with its website and bicycle workshop services in Lucerne. It applies to visitors, service enquirers, and customers who use our contact channels, booking options, or workshop services.

Policy guidance

This summary highlights how to navigate the information provided in this policy.

Use of information

Handled under this policy framework

User rights

Requests and access options are described below

Support channel

Contact

User Rights

Your Rights

Subject to applicable law, individuals may request access to their data, correction of inaccurate information, deletion where retention is not required, or restriction of certain processing. Where we rely on consent for a specific activity, that consent may be withdrawn for future processing.

Available rights depend on the nature of the data and the legal basis for processing.

Requests

How to Make a Request

To protect privacy, we may ask for information needed to verify the requester and locate the relevant records. We will review each request and respond within a reasonable period, taking into account legal obligations and the practical limits of the records involved.

Requests are handled after reasonable verification of identity and scope.

Data Retention

Personal data is retained for the period necessary to manage enquiries, carry out workshop services, document approvals and service outcomes, and meet legal or accounting obligations. When data is no longer needed, it is deleted, anonymised, or archived in a restricted form where retention is still required.

We keep data only for as long as it is needed for service, accounting, or legal purposes.

Policy Updates

Policy Changes

The current version of this policy applies from the date it is published on the website. If we make material changes, we will update the policy text and may provide an additional notice where appropriate. Users should review this page from time to time to stay informed about the current terms.

We may revise this policy when our practices, legal duties, or website functions change.

01 · Purpose

How We Use Data

We use personal data to respond to enquiries, schedule and manage appointments, receive bicycles for service, assess repair needs, prepare quotes after inspection, carry out repairs and adjustments, record approvals for additional work, complete quality checks, issue service summaries, manage payments, maintain business records, and operate the website securely. We may also use limited contact data to send seasonal maintenance reminders where appropriate.

Processing is limited to workshop operations and related administrative needs.

02 · Sharing

Service Providers and Partners

We may share personal data with service providers that support website hosting, communication handling, payment processing, bookkeeping, or technical maintenance. We may also share relevant service information with suppliers or contractors when parts sourcing, diagnostics, or related workshop support requires it. These parties are expected to use the data only for the services they provide to us.

Operational partners receive only the information needed for their assigned task.

03 · Legal basis

Legal Disclosure

We may disclose personal data when necessary to comply with legal obligations, respond to lawful requests, protect our rights, or address fraud, security, or safety concerns. Any disclosure is limited to what is reasonably necessary for the relevant purpose.

Disclosure may be required where law, court order, or public authority process applies.

Data We Collect

We may process contact details, service inquiry content, bicycle intake information, appointment details, communication records, payment-related information, and technical data such as device and browser information. Where needed for workshop operations, we may also record inspection findings, service notes, approval records, and collection summaries.

The data we collect depends on the service request and the way the website is used.

How We Collect Data

We receive data from website forms, email, telephone calls, drop-in visits, booking requests, bicycle intake, inspection and repair records, and follow-up communication. We may also generate internal records from service progress, approval steps, and quality checks.

Most information is provided directly by the user or created during workshop handling.

Cookie Types

Our website may use essential cookies for core site functions, preference cookies to remember basic settings, and limited analytics cookies to understand general site use. Cookies are used to support navigation, maintain form sessions where applicable, and improve the reliability of the website.

We use only standard cookie categories needed for operation and basic analysis.

Cookie Controls

Users can usually block or delete cookies through their browser settings and may be able to control stored preferences on the device they use. If cookies are disabled, parts of the website may not function as intended, especially where form handling or session continuity is required.

Browser settings can limit non-essential cookies, but some site functions may be affected.